bongo77 Privacy Policy

This Privacy Policy explains how bongo77 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "Player") who access or register on the bongo77 website at bongo77.bid. This policy applies to all services offered on the bongo77 platform, including account registration, deposits, withdrawals, gameplay, and customer support interactions.

By registering an account on bongo77 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the bongo77 platform.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your overall use of the bongo77 platform. Together, these documents form the complete agreement between you and bongo77 regarding your account and data.

bongo77 collects only the personal data that is necessary to operate your account, process transactions, and comply with applicable legal and regulatory requirements. The categories of data we collect include:

bongo77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

bongo77 collects your personal data through several channels, all of which are clearly associated with your use of the platform:

• Registration form: When you create a bongo77 account, you provide your name, date of birth, email address, and phone number directly.
• Deposits and withdrawals: When you make a financial transaction, your payment account details and transaction records are captured automatically.
• Identity verification: When you submit documents for KYC verification, we collect the information contained in those documents.
• Platform usage: As you use bongo77, we automatically collect technical data such as your IP address, device information, and session activity through server logs and cookies.
• Customer support: When you contact our support team via live chat or email, we collect the content of your communications and any information you provide.
• Third-party providers: We may receive data from identity verification services, payment processors, and fraud detection partners where necessary to operate the platform.

bongo77 uses your personal data for the following purposes, all of which are necessary to provide you with a safe, fair, and functional gaming experience:

• Account management: To create, maintain, and manage your bongo77 account, including processing login requests and account updates.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity verification: To verify your age and identity as required by our platform rules and applicable regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the bongo77 support team.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where necessary to protect players from harm.
• Platform improvement: To analyse usage patterns and technical performance data to improve the bongo77 platform experience.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.

bongo77 does not use your personal data for unsolicited marketing communications. If you opt in to receive promotional emails or notifications, you can withdraw that consent at any time by contacting our support team.

bongo77 does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification services: Third-party KYC providers may receive copies of your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Fraud detection partners: Technical data such as IP addresses and device fingerprints may be shared with fraud detection services to protect the integrity of the platform.
• Game providers: Game studios such as JILI, Evolution, and Pragmatic Play receive your player ID and gaming session data to deliver game content. They do not receive your full personal profile.
• Legal and regulatory authorities: bongo77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a valid legal request.

bongo77 uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help bongo77 remember your preferences, keep you logged in, and understand how the platform is being used.

The types of cookies used on bongo77 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on bongo77.
• Analytics cookies: Help us understand how players use the platform so we can identify areas for improvement. Data collected by analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the bongo77 platform. bongo77 does not use third-party advertising cookies or cross-site tracking cookies.

bongo77 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account being open on bongo77.
• Transaction records: Retained for a minimum of five years after the transaction date, as required for financial compliance and anti-money laundering regulations.
• Identity verification documents: Retained for five years after account closure, in line with KYC/AML requirements.
• Customer support communications: Retained for two years after the support interaction is closed.
• Technical and log data: Retained for up to 12 months for security monitoring and fraud detection purposes.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you. If you request account closure, bongo77 will begin the deletion process subject to any outstanding legal retention obligations.

bongo77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and bongo77 is encrypted using industry-standard SSL/TLS protocols.
• Secure servers: Your data is stored on servers with restricted physical and logical access, protected by firewalls and intrusion detection systems.
• Access controls: Only authorised bongo77 personnel with a legitimate business need can access personal data. All access is logged and subject to regular audit.
• Two-factor authentication: bongo77 supports two-factor authentication for player accounts to add an additional layer of login security.
• Regular security reviews: Our security infrastructure is reviewed and tested regularly to identify and address potential vulnerabilities.

While bongo77 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a bongo77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

bongo77 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

bongo77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the registration process, and accounts found to belong to underage users are closed immediately.

If you believe that a person under 18 has registered on bongo77 or that we have inadvertently collected personal data from a minor, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deleting any data collected from the minor and closing the associated account.

bongo77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, bongo77 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the bongo77 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bongo77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through your bongo77 account dashboard
• Response Time: Under 3 minutes average for live chat; under 24 hours for email

For data rights requests — such as access, correction, or deletion of your personal data — please email us with the subject line "Data Rights Request" and include your registered account email address. We will acknowledge your request within 48 hours and complete it within 30 days.